Clear information to help you understand session fees, payments and appointment arrangements before booking.
I understand that knowing the costs and payment arrangements beforehand is an important part of deciding whether a service is right for you.
Below are answers to some frequently asked questions. If anything is unclear or your circumstances are different, please feel free to contact me before making a booking.
1. How Much Does a Session Cost?
Fees depend on the type of service and the duration of your appointment.
Counselling, Psychotherapy & EMDR Therapy Fees
Fee schedule published January 2026.
| Service | Duration | Fee (AUD) |
|---|---|---|
| Individual Counselling – Initial Assessment | 60–90 minutes | $190 |
| Individual Counselling – Ongoing Session | 40–60 minutes | $170 |
| Couple/Family Counselling – Initial Assessment | 60–90 minutes | $250 |
| Couple/Family Counselling – Ongoing Session | 40–60 minutes | $200 |
| EMDR Therapy | 60–90 minutes | $295 |
Fees for clinical supervision, training, spiritual care and other specialised services may differ. Please refer to the relevant service page or contact me for details.
All fees are in Australian dollars. The applicable fee will be confirmed before your booking.
2. Do I Need to Pay Before My Appointment?
Yes. Full payment of the session fee is required at the time of booking, before your appointment.
Your appointment is confirmed once full payment has been received, unless an alternative arrangement has been agreed upon in advance.
The payment covers your scheduled session. No additional session fee is charged when the appointment takes place within the agreed duration.
Any additional fees will be discussed and agreed upon beforehand.
3. What Payment Methods Are Available?
Payment can be made through either of the following methods:
Stripe (Secure Online Payment): Pay securely using a credit or debit card through the online booking system.
Bank Transfer: Payment can be made directly to the nominated bank account. Bank details will be provided upon request or when arranging your appointment.
Full payment is required before your appointment. Your booking will be confirmed once payment has been received, unless otherwise agreed in advance.
If you have any questions about payment arrangements, please contact me before booking.
4. Can I Claim Through Private Health Insurance?
You may be eligible for a rebate through your private health insurance if your policy includes counselling or psychotherapy benefits.
Eligibility, rebate amounts and claiming requirements depend on your individual health fund and level of cover.
Please check directly with your insurer before booking to confirm whether your chosen service and practitioner are covered.
A receipt can be provided for your records or an eligible claim.
5. Are Reduced Fees or Payment Arrangements Available?
I understand that the cost of accessing professional support can be an important consideration.
Reduced fees or alternative payment arrangements may be considered in some circumstances, subject to availability and prior agreement.
Please contact me to discuss this before booking. Any agreed payment arrangement will be confirmed in advance.
6. Can I Cancel or Reschedule My Appointment?
Yes. I understand that plans can change.
For individual counselling, psychotherapy, EMDR therapy, spiritual care and individual clinical supervision, at least 48 hours’ notice is required to cancel or reschedule without a cancellation fee.
For group clinical supervision, training and onsite services, at least four business days’ notice is required.
Short-notice cancellations, changes and missed appointments may incur a fee under the applicable policy.
Please read the Fees, Payments, Cancellation & Refund Policy for the full conditions before booking.
7. What Happens If I Miss My Appointment or Arrive Late?
If you cannot attend, please let me know as soon as possible.
Appointments missed without notice may incur the full session fee, subject to the applicable cancellation policy and Australian Consumer Law.
If you arrive late, your session will generally finish at the originally scheduled time, and the full session fee may still apply.
If something unexpected happens, please contact me as soon as reasonably possible so your circumstances can be considered.
8. Are There Any Additional Charges?
The fee for your scheduled appointment will be confirmed before payment.
If additional time or services are requested, any applicable charges will be discussed and agreed upon before they are provided.
There are no undisclosed additional session charges.
9. How Do I Book and Pay for a Session?
To arrange an appointment:
Visit the Schedule Appointment page.
Select the service and an available appointment time.
Review the session fee and applicable booking conditions.
Complete the required booking information and make full payment.
Follow the confirmation instructions provided by the booking system.
Your appointment is confirmed once the booking and payment requirements have been completed.
10. How Are My Payment Details Handled?
Payments made through the online booking system are processed through its payment provider.
Personal and payment information is handled in accordance with the applicable privacy arrangements and payment provider’s security practices.
For more information, please refer to the website’s Privacy Policy.
11. Who Can I Contact About Fees or Payments?
If you have questions about fees, rebates, payment arrangements or appointment changes, please contact me before making a booking.
Phuong Tran
232 Main Road East, St Albans VIC 3021
Phone: 0449 521 397
Email: contact@phuongtran.com.au
Schedule an Appointment
Fees, Payments, Cancellation & Refund Policy
All fees and appointment arrangements are subject to the current published terms and applicable Australian Consumer Law.
