1.How much is the session fee?

The session fees are subject to variation based on the type of service and the therapist you choose. To find specific pricing details, please refer to the services section where fees are listed, or feel free to get in touch with us directly for comprehensive fee information.

Updated Fee Structure as of October 2024:

Updated Fee Structure:

2. Do you accept insurance?

We accept a range of insurance plans. Please check with our team to see if we accept your specific insurance plan.

If you hold Private Health Insurance with extras cover, you may be eligible to claim benefits for counselling and psychotherapy services. To ascertain your eligibility for rebates, it is essential to verify with your health fund. Presently, we provide rebates for Medibank, ahm, Bupa, HCF, and ARHG (encompassing St Luke’s Health, Police Health, GMHBA, Westfund, Emergency Services Health, Phoenix Health, CUA Health, AIA Health, and Teachers Union Health).

3. What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and electronic funds transfer. Our team will provide you with specific payment instructions.

4. Is financial assistance available for those who cannot afford counseling/psychotherapy?

We understand that financial constraints can be a concern. We offer sliding scale fees and can discuss payment options to make our services more accessible. Please reach out to us for details.

5. What is your policy on missed appointments?

If you miss an appointment or do not provide at least 24 hours’ notice of cancellation, a 100% non-attendance fee will be charged. This policy allows us to effectively manage our schedule and ensure availability for all clients in need of support.

6. Can I reschedule or cancel an appointment without incurring a fee?

Yes, you can reschedule or cancel an appointment without a fee as long as you provide us with at least 48 hours’ notice. We appreciate your timely communication.

7. Are there any additional fees or hidden charges?

We are committed to transparency. Unless otherwise specified in your treatment plan, there are no hidden charges. Our fees are discussed and agreed upon in advance.

8. How do I discuss fees and payment options with my therapist?

You can openly discuss fees and payment options with your therapist during your initial consultation or any subsequent sessions. They will work with you to find a suitable arrangement.

9. Is financial information kept confidential?

Yes, all financial information is handled with the utmost confidentiality and in compliance with privacy regulations.

10. What if I have questions about billing or fees not covered here?

Please feel free to contact our administrative team, who will be happy to assist you with any billing or fee-related inquiries.

If you have any additional questions or concerns about fees or our payment policies, please feel free to contact us. We are here to assist you in any way we can.

11.How do I make a payment for the services I’ve selected?

1. Select Your Desired Service: Browse the list of available services on our website and click on the one you wish to book.
2. Locate Payment Information: Scroll down the page of the chosen service to find the “Payment Information” section.
3. Click “Pay”: Use the “Pay” button to proceed with the payment process.
4. Receive Confirmation: After completing your payment, you will receive an email receipt and an appointment confirmation, ensuring your session is booked.

If you have any questions or need assistance, please contact us. Your well-being is our top priority.

If you encounter any issues or have further questions about making payments, please feel free to contact us, and we’ll be happy to assist you. Your satisfaction is our priority, and we are here to help you every step of the way.