Privacy Policy

Our website address is: https://phuongtran.com.au.

At Phuong Tran Psychotherapy and Counselling, we are committed to protecting your privacy while delivering high-quality mental health services. We adhere to the Privacy Act 1988 (Cth) and the Code of Conduct for Certain Health Care Workers (Community Services Complaints Regulations 2019) to ensure your personal information is safeguarded.

1. Personal Information Collection and Use
   We collect personal information, including health data, to provide personalized care. This may include your name, contact details, medical history, counselling goals, and emergency contacts. Information is gathered transparently through forms, interviews, or our website, always with your consent.

2. Third-Party Information Disclosure
   If we receive information from third parties, such as healthcare providers, we will inform you to ensure full transparency.

3. Website Privacy and Hosting
   Our website is hosted on Australian-based servers; however, GoDaddy, a US-based company, manages our hosting services. While we take measures to secure your data, please be aware that no internet transmission is entirely secure.

4. Cookies and Data Tracking
   We use cookies, including Facebook Pixel and Google Analytics, to enhance your browsing experience and monitor website traffic. You can manage cookies through your browser settings, though opting out may affect website functionality.

5. Links to Other Websites
   Our website may contain links to external sites. Phuong Tran Psychotherapy and Counselling is not responsible for the privacy practices of these sites and encourages you to review their policies.

6. Disclosure and Security of Personal Information
   Your personal information is only disclosed for the purposes outlined in this policy. We implement strict security measures to protect your data from unauthorized access and ensure it is securely destroyed or de-identified when no longer required.

7. Accessing and Updating Your Information
   You have the right to access and update your personal information at any time. We provide this service free of charge and ensure that inaccuracies are corrected promptly.

8. Data Accuracy
   We encourage you to update your details regularly to ensure we can provide the best possible care.

9. Website Comments
   Comments on our website may collect data such as your IP address for spam detection. An anonymized string from your email address may also be used for verification.

10. Commitment to Privacy
    Phuong Tran Psychotherapy and Counselling is dedicated to safeguarding your personal information in accordance with the Australian Privacy Principles.

11. Information Collection Channels
    We collect personal information through electronic, in-person, and website interactions. Any third-party information is protected in accordance with this policy.

12. Use of Personal Information
    Your personal information is used to provide services, updates, and improvements to our offerings, always with your consent.

13. Disclosure of Personal Information
    Your information may be shared with employees or professional advisers as necessary. We may also disclose information to meet legal obligations or in cases of business changes, while maintaining confidentiality.

14. Security of Personal Information
    We are committed to safeguarding your data from misuse and unauthorized access. However, internet transmission carries inherent risks, and we advise you to take appropriate precautions.

15. Access to Personal Information
    You can request access to your personal information under the Privacy Act 1988 (Cth) by contacting us at contact@phuongtran.com.au.

16. Privacy Complaints
    For concerns regarding our privacy practices, please send a written complaint to 232 Main Road East, St. Albans, VIC 3021. We will address your complaint promptly and seriously.

17. Policy Updates
    This policy may be revised periodically. We encourage you to review it regularly to stay informed of any changes.

18. Website Usage Data
    We collect non-personal data, such as browser type and operating system, to improve user experience on our website.

19. Cookies
    Our website may use cookies to enhance your experience and display relevant ads. You can disable cookies in your browser settings if preferred.

20. Third-Party Sites
    We are not responsible for the privacy practices of external websites linked on our site. Please review their policies before sharing personal information.

For any privacy concerns, please contact us at contact@phuongtran.com.au. Phuong Tran Psychotherapy and Counselling is committed to maintaining the highest standards of privacy, confidentiality, and security for all clients.

Phuong Tran Privacy Policy v3. October 2024