What is the cancellation policy for individual sessions?
A minimum of 48 hours’ notice is required for rescheduling or canceling individual sessions.
What happens if I fail to provide the required notice for cancellation?
Failure to provide the notice will result in a 100% cancellation fee.
What fees are associated with missed appointments or cancellations within 24 hours?
- For missed appointments or cancellations made within 24 hours of the scheduled time, a 100% fee applies. Additionally, the non-refundable deposit will be forfeited. This ensures that we can maintain availability for clients in need of support.
How is the fee calculated if I attend the appointment?
If you attend the appointment, the fee covers the full amount paid at the time of booking, securing your session in advance. No additional charges apply if the session proceeds within the standard 60-minute duration.
However, if you wish to extend beyond the standard session time, an additional fee of $3 per minute applies. Extensions under 10 minutes will incur a minimum charge of $30 for up to 10 minutes. For extensions exceeding 10 minutes, the additional time will be billed at $3 per minute. Payment for any extra time is required at the end of the session.
Is the $150 deposit refundable for cancellations within 24 hours?
No, the deposit/full payment is non-refundable for cancellations made within 24 hours of the scheduled appointment. A 100% cancellation fee applies, and the non-refundable deposit will be forfeited in this case.
What is the notice requirement for rescheduling or canceling training workshops, onsite services, and group supervision sessions?
A minimum of 4 working days’ notice is necessary for rescheduling or cancellation.
What happens if I don't comply with the notice requirement for these sessions?
If you do not comply with the required notice period (at least 48 hours in advance), cancellation fees will apply based on the timing of your notice:
- Cancellations within 24 hours or missed appointments result in a 100% fee, and the non-refundable deposit will be forfeited.
- Cancellations between 48 and 24 hours incur a 50% fee.
This policy ensures that our schedule remains available for clients who may need support.
How will postponing my appointment affect my next available slot?
Due to high demand, postponing your appointment may lead to a 2-3 week delay in securing the next available appointment.
How will postponing my appointment affect my next available slot?
Due to high demand, postponing your appointment may lead to a 2-3 weeks delay in securing the next available appointment.
What happens if I arrive late for my consultation?
If you arrive late, the session will still conclude at the originally scheduled time. This means that the session duration will be shortened by the amount of time you are late, and the full session fee will still apply. This policy ensures that we can honor appointment times for all clients.
Are there consequences for being more than 15 minutes late?
If you are more than 15 minutes late, a 100% non-attendance fee will apply, and it will be assumed that you will not attend the session. This policy allows us to maintain availability for other clients and ensures that our schedule remains on track.
These policies are in place to ensure the smooth operation of our services while respecting the time and commitments of both our clients and our practitioner.
Version 2, Updated on 07 November, 2024