Booking Your First Appointment
Getting started is simple.
1. Choose your service
Select the appointment that best suits your needs.
2. Select an available time and complete payment
Full payment is required to secure online bookings.
3. Check your email
You will receive your receipt and appointment confirmation after payment.
New clients: relevant intake and consent forms will be sent to the email address provided during booking. Please complete the required forms before your first appointment.
Cancellation, rescheduling and missed appointments are subject to the applicable booking and cancellation policy.
If you are unsure which service is appropriate, you are welcome to contact Phuong before booking. Please only provide information necessary for your booking. When leaving a message, voicemail, email, please do not include sensitive personal, medical, or detailed clinical information. Your booking information will be handled with care and in accordance with applicable privacy and confidentiality requirements. Information submitted through the Client Portal will be handled in accordance with applicable privacy and confidentiality requirements.
Sending an email is an appointment request and does not confirm your booking. Your appointment is confirmed only after you receive confirmation from me. Full payment is required to secure an online appointment. Cancellation, rescheduling and missed appointments are subject to the applicable appointment and cancellation policies.
Payment & Cancellation Terms
Full payment is required at the time of booking to confirm your appointment.
Please review our Fees, Payments, Cancellation & Refund Policy before making payment.
Individual appointments require at least 48 hours’ notice for cancellation or rescheduling without a fee.
Group supervision, training and onsite services require at least four business days’ notice.
Late cancellation fees may apply under the relevant service terms, subject to Australian Consumer Law.
By completing your booking, you acknowledge that you have read and understood the applicable terms.
For any questions, feel free to contact us—we’re here to help!
What type of appointment would you like to schedule today?
A 10% discount on the normal fee for 10 sessions when paid upfront in a single payment.
Not Sure Whether Therapy Is Right for You?
It is common to feel uncertain about starting therapy.
You may know that something needs attention without yet knowing exactly what you need or what type of therapy would suit you.
You are welcome to make an enquiry if you would like help deciding which service is most appropriate.
Ready to Take the Next Step?
You do not have to wait until things become unmanageable before seeking support.
Therapy can provide space to understand what you are experiencing, reconnect with your strengths and begin moving toward the life and relationships that matter to you.
Phuong Tran
Clinical Psychotherapist | Clinical Counsellor | EMDR Therapist
English & Vietnamese | Face-to-Face & Online
