18Jul, 2024
Special Psychotherapy and Counselling Packages

At Phuong Tran (trading as Smiling Hearts and Minds), we understand that embarking on a journey to better mental health requires commitment, time, and often, significant financial investment. Our special counselling package is designed to make high-quality mental health support more accessible and affordable. By offering discounted packages, we aim to alleviate some of the financial burden, allowing you to focus on your personal growth and well-being without added stress.

We recognize the diverse needs of our community and strive to provide flexible and comprehensive support. Whether you are dealing with anxiety, depression, trauma, relationship issues, or simply seeking personal development, our special package ensures that you receive consistent and dedicated care. With the convenience of upfront payment and the added benefit of a discount, our package is tailored to provide you with the best possible value and support throughout your therapeutic journey.

Special Counselling Package: Terms and Conditions

Duration: Our special counselling packages include 10 sessions, each lasting 60 minutes.

Payment: All packages must be paid upfront, with a 10% discount applied.

Additional Costs: All online purchases incur a credit card processing fee that is an additional cost and is not refundable.

Cancellation Policy: Our standard cancellation and reschedule policy applies to all packages.

Validity: Counselling packages of 10 sessions must be used within 7 months of purchase, or unused sessions will expire.

Price Stability: Prices are fixed for the term of the package. Clients will be notified of any price increases by email at least 14 days before the change.

Pricing Breakdown (based on fee in 2024)

Individual Counselling Services:

  • Normal Fee: $165 per session
  • Total for 10 Sessions: $1,650
  • Discount: 10% of $1,650 = $165
  • Additional Reduction: $15 for the initial assessment session fee of $180
  • Final Price for 10 Sessions: $1,470

Family Counselling Services:

  • Normal Fee: $185 per session
  • Total for 10 Sessions: $1,850
  • Discount: 10% of $1,850 = $185
  • Additional Reduction: $20 for the initial assessment session fee of $200
  • Final Price for 10 Sessions: $1,645

EMDR Therapy Services:

  • Normal Fee: $220 per session
  • Total for 10 Sessions: $2,200
  • Discount: 10% of $2,200 = $220
  • Final Price for 10 Sessions: $1,980

Refunds

No Refunds for Services Provided: There are no refunds for services that have already been provided.

Cancellations: Cancellations made according to our cancellation policy will be refunded, less the credit card processing fee via Stripe. Refunds can take up to 7 working days to process.

Unused Sessions: Refunds for packages will only be issued for sessions that have not been used, subject to the reschedule/cancellation policy. Refunded portions of unused packages will incur a 10% administration fee, which will be deducted from the refund.

Request for Refunds: Requests for refunds for unused package sessions must be made in writing to Phuong Tran of Smiling Hearts And Minds at least 7 days before the next scheduled session, detailing the reasons for your request. Credit card processing fees will not be refunded.

No Refunds for Change of Mind: Refunds on packages will not be considered for change of mind.

If you have any questions or need further clarification, please do not hesitate to contact us.

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Phuong Tran Psychotherapy and Counselling

Mobile: 0449 521 397

Email: contact@phuongtran.com.au

Website: phuongtran.com.au

Address: 232 MainRoad East, St. Albans, VIC 3021, Australia 

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