Clients may need reports or support letters for a variety of reasons. Understanding the specific purposes can help ensure that the request is accurately fulfilled and the documentation serves its intended purpose effectively.

Common Situations for Needing Reports or Support Letters

Academic Accommodations

Workplace Accommodations

Medical Leave

Legal Purposes

Insurance Claims

Referral to Specialist Services

Confirmation of Attendance

Key Information on Diagnostic Assessments and Support Letters

Please note that our counsellors and psychotherapists do not conduct diagnostic assessments. We prioritize understanding your unique needs without the requirement of a formal diagnosis. Our counsellors conduct thorough assessments to tailor interventions specifically for you, creating a safe space where you feel seen, heard, and respected throughout your therapeutic journey. If you require a diagnosis to be included in your support letter, you must consult with a GP, psychologist, psychiatrist, or another qualified mental health professional who can provide the necessary diagnostic details.

Requesting a Report or Support Letter

Processing Time and Costs

• Processing Time: Reports and support letters take at least one week to prepare, as they are completed during your counsellor’s working days.
• Cost: The fee for a report or support letter is equivalent to a half or full session fee, depending on the document’s length and purpose.

Eligibility Requirements

• Counselling Sessions: You must have attended at least three counselling sessions to be eligible to request a report or support letter.

Confirmation Letters

• For School or Workplace: We offer confirmation letters for your school or workplace at no additional cost, provided on the same day you attend your counselling session. These letters can be used for day or hour leave purposes.

Extended Leave

• Extended Leave from School or Work: If you require extended leave due to a mental health condition and the leave is not related to attending an appointment with our counsellor/psychotherapist, please consult with a GP, psychologist, psychiatrist, or another relevant mental health professional for a medical certificate. Our counsellors and psychotherapists are not authorized to issue medical certificates or recommendations for extended leave.

Before requesting a support letter for extended leave, check with your school or workplace to ensure they accept such documentation from our counsellors/psychotherapists. We strive to provide support letters that are both beneficial and timely for our clients.

Delivery of Reports and Support Letters

Reports or support letters will be sent directly to the third party’s email address or via post. When requesting this service, please provide:

• Third Party’s Contact Details
• Your Reference Number
• Specific Reason for the Report or Support Letter

This policy ensures that we maintain professional and ethical standards in providing accurate and timely documentation to support your needs.

For any questions or to request a report, please contact us at contact@phuongtran.com.au or info@theshm.com.au.

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